Refund Policy

Effective Date: 27/08/2025

We take great care in packing and shipping your crystals to ensure they arrive safely. However, if your item is damaged or broken during transit, we’re here to help.

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Eligibility for Refunds

Refunds are only available if:

• The item arrives damaged or broken.

• You contact us within 7 days of delivery with proof of damage.

We do not offer refunds for:

• Change of mind or buyer’s remorse

• Incorrect size or color preference (as crystals are natural and may vary slightly)

• Items damaged after delivery due to mishandling

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How to Request a Refund

1. Email us at chicrystals1@gmail.com within 7 days of receiving your order.

2. Include:

   • Your order number

   • Photos of the damaged item and its packaging

3. We’ll review your request and confirm if you’re eligible for a refund.

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Refund Process

• If approved, refunds will be issued to your original payment method within 5–10 business days.

• We may offer a replacement item (if available) instead of a refund, based on your preference.

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Exchanges

• Exchanges are available only for damaged or broken items.

• If the same item is in stock, we will ship a replacement after confirming the damage.

• If the item is out of stock, you may choose an item of equal value or opt for a refund.

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Questions?

If you have any questions about this policy, please contact us at:
📧 chicrystals1@gmail.com

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